Overall Guidelines

The company has adhered to the values of business treatment that are fair to all revenant parties, society, economy and the environment with high-level of ethical and moral operation standards, upheld the principles of maximum transparency and equitable treatment to promote the confidence level for the shareholders, investors, staff, customer, and stakeholders under the corporate governance principles.


“Expertise in managing secured and unsecured non-performing loans professionally, for customers, and key stakeholders.”


  • Professional management abided by Law and Debt Collection Act.
  • Promote and protect positive image of customers and stakeholders.
  • Lead by systematic marketing and completed execution.
  • Managing assets with integrity and providing best solutions to debtors at all time.

In order to comply with the Principles of the Good Corporate Governance of The Stock Exchange of Thailand, the company has outlined the guideline for corporate social responsibility and anti-corruption policy as follows:

  1. Fair Operating Practies

    The company has adhered to the values of business treatment that are fair and under the related rules and regulations. The company shall recognize the importance of the responsibilities towards the stakeholders which are shareholders, staff, customers, partners, investors, creditors and the society.

  2. Anti-Corruption

    The company is opposed to all forms of corruption, ensures to conduct its business based on the principles of good corporate governance, transparency and fairness. The organization shall be managed effectively, transparently and verifiable. The company also provides knowledge and encourages the staff to comply with the anti-corruption policy. The details are disclosed on the Company’s official website that the stakeholders are thoroughly informed of the anti-corruption policy of the Company. (See more details about the Company’s Anti-Corruption Policy at the website www.chayo555.com/th/sustainability/corporate-governance/นโยบายต่อต้านการทุจริตและคอร์รัปชั่น

    In this regard, the Company has a policy and practice guideline on anti-corruption to prevent and reduce the chance that the company will be used as a channel for corruption. There are regular reviews of the effectiveness of related policies and practices which is in line with the best practice of the industry and there is an annual assessment of the risk of corruption. It is reported to the relevant committees for consideration.

  3. Respect on Human rights

    The company places importance to the respect of human rights as it is the foundation of the rights. Also, the company outlines the appropriate human rights compliance, and fairly treats the staff without discrimination on the grounds of group, nationality, race, ethnicity, religions, languages or social status, and promotes the surveillance of human rights compliance which is the ground for the management and human resources development foundation.

  4. Fair Treatment to Employees

    The company has placed great importance on the fair treatment toward employees, equitable management, professional advancement of the staff, and efficiency of the staff. The company as well promotes the code of conduct, provides appropriate benefits, and opens for any suggestions and opinions.

  5. Responsibility to Clients and Debtors

    The company has outlined the appropriate code of business conduct towards clients and debtors by developing quality and up to standard service. Effective data management and efficient service management are being established in order to serve the clients and debtors. Further, efficient data management is being developed in order to serve the decision making for the clients

  6. Environment Conservation and Effective Environmental Resources Utilization

    The company has upheld the responsibilities toward the society and strictly acted upon related rules and procedures on the environment conservation, and also outlined the protective measurement to immediately solve if there are any environmental impacts occurred from business operations. By means of the company has defined both policies and regulations as follows

    1. Every Board of Directors also employees must take part in protecting the environment and improving company's workplace environment for instance; the company holds Big Cleaning Day Activity, allow the employees to clean office desks also sort out the equipment which unprofitable to a workplace, environment and employees' sanitation.
    2. Every Board of Directors also employees must reduce garbage and wastes along with recycle discarded products and materials which still be salutary.
    3. Every Baard of Directors must conserve as well as energy efficiency use. The company has defined procedure in saving electricity and water energy by using economical also efficient for instance switch off the lights, turn off the air conditioners as well as switch off the electrical appliances as a campaign duly. Furthermore, electrical appliances selection with energy saving quality particularly light bulbs, air conditioners and electrical appliances indoor.
    4. The company has disseminated policies as well as enlightened to the Board of Directors and Employees by means of efficiently resources usage declaration to all employees through bulletin boards in accompany with stimulating also assisting employees’ cooperation conscientiously
  7. Community and Social Development

    The company has highly values the responsibility toward the society. The company, thus, arranged campaigns to support the community and social development by promote the education, foster the career path. The company opens the opportunity for the personnel who do not graduate the Bachelor degree, or even high school (Matthayom 3), to be recruited. As well, the company encourages self-reliance through the social development campaign.

  8. Innovation and Diffusion of Innovation

    The company has initiated the development of innovation in order to promote the efficiency of the process, and to encourage the development and distribution of innovations to the staff aiming to connect the company’s goal and the customer’s needs in return.

Anti-Corruption and Conflict of Interests Policy

  • Acceptance of Cash and Benefits
      1. Directors, executives and employees shall not agree to accept money or any other benefits from the customers, partners, or the person who has business dealing with the company.
      2. Directors, executive and employees shall not lend or borrow or soliciting customer or person who has business dealing with the company, except the money borrowed from banks or financial institution.
  • Anti-Corruption

    The Company is against all forms of corruption without a policy of offering money, incentives, gifts, special privileges in any form, either directly or through third parties. Company partners an external agency or government official to acquire or retain a business advantage or advantage. In addition, there is no policy of reward or any other payment to expedite the operation or facilitate that except for traditional business entertainment, commercial discounts and company promotional programs. There are 71 criteria in the self-assessment form regarding anti-corruption measures according to the SEC.

    1. The directors, executives and employees shall not operate one’s own business which impacts the assigned duties and working time.
    2. The directors, executives and employees shall not operate any business competing with the company even through one’s will receive direct or indirect benefits.
  • Operation Similar Business to the Company
    1. The directors, executives and employees shall not operate one’s own business which impacts the assigned duties and working time.
    2. The directors, executives and employees shall not operate any business competing with the company even through one’s will receive direct or indirect benefits.
  • Operation the Business with the Company
    1. The directors, executives and employees shall disclose by detailing the name, family name or juristic person’s name that may have a conflict of interest, prior to perform any transactions with the business.
    2. Prohibit the directors, executives and employees who have the rights to vote for the transactions
    3. The executor shall check whether the directors, executives and employees have any relationship with the partners prior to perform any transactions to prevent the conflict of interest. The definition of relationship shall be as per the disclosure of information and other acts of listed companies concerning the connected transactions of the Stock Exchange of Thailand.
  • Gifts and Entertainment
    1. Directors, executives and employee shall not agree to accept both cash and non-cash benefits from the partners and stakeholders, unless accept the gift during the festival seasons with the value not greater than 3,000 baht. Acceptance of gifts greater than 3,000 baht must be reported to the supervisors for further appropriate actions.
    2. Directors, executives and employees shall utilize the entertainment cost for the benefit of the company and avoid excessive solicit entertainment provided by other stakeholders or expected partners.
  • Business Travel and Seminar

    Directors, executives and employees shall accept any business travel and seminar, arranged and paid by the partner, with the purpose for company’s benefit, and must be approved by the authorized supervisor prior to such acceptance. However, no cash and other benefits received from the partners are allowed.

  • Political Activities and Political Funding

    As a citizen that may be interested in the political process or in persuading or building relationships. With government officials, however, participation in processes that are involved in formal processes Cities at different levels - international, national, or local that can become involved and legal liability for the Company is possible, and even if it is something you do yourself without being a representative of the Company. However, the Company already has the right foundation to work and the Company’s policy is not related to politics.

    There are many laws governing the activities. Company politics Including employees and representatives of the Company conduct of any political activity that is not permitted. It may result in a violation of the law and civil or criminal penalties, business prohibitions and/or damage to reputations for the Company.

  • Charity donation

    The Company strives to be a good corporate citizen and act strongly. Solidarity in supporting the communities in which we operate, company-funded donations helps support our charitable causes. And will be allocated through a variety of charitable institutions to prevent involvement with improper charities (such as those that support by terrorists or money laundering activities Fraud or other crime), must comply with the Anti-Money Laundering (“AML”) requirements.

    Charitable donations must not be given from the company. Or as requests from employees, customers, service providers, government officials or other business partners to condition or to dominate business decisions (or to be free of “reciprocal interests”) or to act for the benefit of any person. The Company’s workplace should be free from outside influences. Donations to various charities should be done secretly that caused by true volunteers that no impact on employment or a decision to provide compensation or compensation and must comply with the policy It’s all about non-claims

  • Performing other businesses

    There might be a conflict of responsibilities, once the employee is the director of other companies who are listed in the Stock Exchange. As well, there might be a potential risk that the employee will spend majority of the time participating for other companies’ activities, which will become obstacles for performing existing roles and duties for the company. However, the company does not encourage the employee to participate or accept the director position with other companies listed in the Stock Exchange.

    The employees must declare and seek for the approval prior to enter into any of the following activities:

      1. Being a director or a member of the Board of Director in other companies listed in the Stock Exchange.
      2. Being a director or a member of the Board of Director in Public Company with the purpose for the profit.
      3. Being a director or a member of the Board of Director in non-profit organization but lead to the conflict of interests or interfere the management of financial and investment.
      4. Run of political election, or accept the position in the government, or any relationship with the government agencies.
      5. Other non-profit business but lead to or having possibilities of the conflicts of interests.
  • Copyright and intellectual property

    The Company respects and does not violate copyrights and intellectual property. Employees are responsible for protecting the Company’s intellectual property against unauthorized use or dissemination and respect the rights of copyright and intellectual property owners

  • Protection of Company Assets

    For efficient business operation Company employees must properly maintain Company assets. And use the property properly and only increase its business purpose.

  • Respects for Human Rights and Equality

    The Company operates its business with strict respect for human rights and believes that successful business It must work with ethical and humanitarian principles towards all human beings equally. It respects rights and freedoms and does not exclude or discriminate against race, color, sex, age, religion, physical disability, and place of origin or social class which impede or hinder equality of opportunity or equal treatment of employees, customers, partners and others

  • Disciplinary sanctions

    Acts that violate or may be considered to violate the Code of Conduct, Law and Regulations will be subject to investigation and disciplinary action in accordance with the Company’s code of conduct, as appropriate for the effects and nature of the commission of the offense Fair and free from discrimination Employees may be responsible for disciplinary action, even if the wrongdoing is not specified in the code of conduct and other practices of the company.

The Activities of Corporate Social Responsibility

  • Channel for the Complaint (Hot Line)

    Whenever there are any breaches, violation of ethics and conduct, wrongdoings, or unfair treatment by the Executive Director, Audit committees and /or the Board of Directors, the company will investigate the complaint in a timely manner with fair and justice. The employees shall submit their concerns and/ or fill in the form for further submission to the Executive Director, Audit Committees and/or the Board of Directors, whereby the information will be kept confidential. Channels to raise the complaints are as follows:

    1. Direct supervisor
    2. Human Resources Department 02-004-5565, 086-819-3333
    3. Fill the information in company’s website http://www.chayo555.com or email to Center@chayo555.com
  • Procedure to handle complaints

    The complaint center shall consolidate all information regarding the breaches and violations of the ethics and code of conduct for further consideration and handling, also to take preventive measure and report the result to the complainant (in case disclose the name).

  • Preventive measure to protect the complainant or person who provides support in the information gathering process.
    1. The complainant or person who provides supports is free to disclose the name. The company will report back the result in case the complainant chooses to disclose the name.
    2. The person received complaint shall treat all complaints confidential, and only disclose necessary information to the responsible parties.
    3. The Company prohibits all the retaliation against the complainant or person who provides supports. The retaliation will be subjected to disciplinary action which might results in the dismissal.

The Activities of Corporate Social Responsibility

The company has places an importance on Corporate Social Responsibility: CSR, and on social, environment and quality of life development. In 2020, the company has participated in the follow Corporate Social Responsibility activities:

Corporate Social Responsibility: CSR
No. Date Location Project Name Project Details Amount (Baht)
1. 05/05/20 Chayo Group Company Limited CHAYO offers dry food to help people affected by COVID-19 Executives and employees donated 500 bags of survival bags and drinking water to nearby communities and employees of the company 145,000
2. 15/05/20 Chayo Group Company Limited Tu Kab Khao kong Mae Executives and employees share happiness through the mother’s pantry and take consumer items in the pantry Share to employees And people in nearby communities 20,000
3. 25/05/20 COMADO Shooting Range Provide consumer goods for people suffering from the COVID-19 Executives deliver donated items such as medical equipment, rice, dry food and necessities for people suffering from the COVID-19
4. 05/06/20 Chayo Group Company Limited CHAYO distributes drinking water Executives and employees participated in distributing drinking water to people who commute by Sky train in the opportunity to open the extension of the Green Line (Wat Phra Si Mahathat station) 5,000
5. 10/06/20 Chayo Group Company Limited CHAYO donated medical devices to Queen Sirikit Hospital. Provides handheld intubation aids for Queen Sirikit Hospital to be a medical tool It can be used by patients in all departments of the hospital to help reduce the contact distance to reduce the risk of infection in the COVID-19 94,000
6. 30/06/20 Department of Statute, Ministry of Defense CHAYO by Mr. Suksan Yasasin gives scholarship to support education for civil servants’ children Permanent employees and government employees Under the Constitution Department CHAYO by Mr. Suksan Yasasin gives scholarship to support education for civil servants’ children Permanent employees and government employees Under the constitution of the year 2020 and provide financial assistance to those affected by COVID-19 80,000
7. 02/07/20 Constitution Department Office of the Permanent Secretary for Defense CHAYO Give scholarships Give scholarships to children of civil servants, permanent employees and government employees under the Constitution Department 99 scholarships 198,000
8. 11/07/20 World Vision Foundation of Thailand Training Center World Vision Foundation of Thailand Child Sponsorship Program Donate learning and sports equipment to the underprivileged children of World Vision Foundation of Thailand 30,000
9. 22/08/20 Phra Lao Thepnimit Temple, Amnat Charoen Province Dining CHAYO GROUP in collaboration with Suksan Foundation CHAYO together with the Suksan Foundation donate, make merit and go to a charity. At the foundation stone laying ceremony of the Vihara at Phra Lao Thepnimit Temple, Amnat Charoen Province 30,000
10. 15/10/20 Impact Muang Thong Thani CHAYO Support scholarships for the Foundation for the Empowerment of Persons with Disabilities Give scholarships to students with disabilities in the foundation for empowering persons with disabilities to provide educational opportunities and provide opportunities for the development of the capabilities of the disabled to be equal with the general public 4,000
11. 04/12/20 Central prison Nakhon Pathom CHAYO providing supplies and encouragement to inmates at Nakhon Pathom Central Prison Give the prisoners daily necessities And children born in Nakhon Pathom prison 40,000
12 . 25/12/20 Golden Care Nursing Home, Bangkok CHAYO give flowers to support the nursing home

Give flowers from the Move to SET event and forward to Golden Care nursing homes